ServiceNow Platform, ITSM & Workflow Automation
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Job-Ready Certification CEA06
Platform administration, ITSM process design, JavaScript/Glide, Flow Designer, IntegrationHub, CMDB/CSDM, security, application development and AI-enabled workflows.
Benchmark: Target roles: ServiceNow Administrator | ServiceNow Developer / Implementer | ITSM / Workflow Consultant -- Current market bar: Platform administration, ITSM process design, JavaScript/Glide, Flow Designer, IntegrationHub, CMDB/CSDM, security, application development and AI-enabled workflows. -- Credential note: this is a Zuyini job-readiness certificate built from the cited public courses. It is not issued, sponsored or endorsed by the source institutions, providers or companies.
Core Course Stack
1. ServiceNow 2026 Learning Paths
2. ServiceNow University
3. ServiceNow Developer Program
4. Developer Learning Plans
5. System Administrator Path
6. Application Developer Path
7. ITSM / Implementer Paths
8. AI / Now Assist / Agentic Workflow Paths
Role-Readiness Capstone
Implement an ITSM/workflow use case in a developer instance: data model, catalog/request or incident flow, business rules/scripts, ACLs, integration, CMDB touchpoint, dashboard and AI-assisted workflow with human escalation.
Proof Rubric
- app/update set
- workflow
- scripts
- ACL matrix
- API/integration
- CMDB design
- analytics
- test evidence
- deployment/runbook