Service Design & Customer Experience
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Curated Certification CDX07
Design end-to-end services across customer journeys, frontstage interactions, backstage operations, support systems and measurable experience outcomes.
Benchmark: Curated source set: 18F / U.S. General Services Administration + GOV.UK Service Manual + The Open University / OpenLearn + Microsoft Learn + HubSpot Academy + IDEO Design Kit + Nielsen Norman Group -- Credential note: this is a Zuyini mastery certificate built from the cited public courses. It is not issued, sponsored or endorsed by the source institutions, providers or companies.
Core Course Stack
1. Service Blueprint
2. How User Research Improves Service Design
- How User Research Improves Service Design — GOV.UK Service Manual — Free provider guide and resource
3. Understanding Your Customers
4. Introduction to Service in Dynamics 365
5. Dynamics 365 Customer Service Training
6. Service Hub Software Course
7. Human-Centered Design
8. Service Blueprints and Journey Mapping Articles
Hands-On Mastery Capstone
Redesign an end-to-end service around one high-friction customer journey. Connect customer actions to frontstage touchpoints, backstage operations, people, policies, systems and measurable service outcomes.
Proof Rubric
- journey map
- service blueprint
- research evidence
- failure-point analysis
- backstage dependencies
- SLA/KPI model
- redesigned service
- operating handoffs
- measurement plan