Difficult Conversations & Conflict Resolution
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10 lessons3 levels1 capstone project
Handle disagreement, performance issues and emotionally charged conversations with preparation, curiosity, candor, psychological safety, interest-based problem solving and clear agreements.
BASIC
- Addressing Conflict with Care — Simon Sinek (Medium)
Models care, directness and relationship- preserving conflict behavior. - Mastering the Art of Difficult Conversations (Medium)
Framework for preparing and navigating high-stakes conversations. - The Strategies the Best Leaders Use to Deal With Conflict (Medium)
Leadership-oriented conflict-resolution strategies and choices.
INTERMEDIATE
- Accountability — Crucial Conversations
A deeper treatment of the same skill; use it to move from concept to working patterns. - Conflict Resolution Strategies for Leaders
A deeper treatment of the same skill; use it to move from concept to working patterns. - Coaching Questions in Feedback Conversations
Apply Difficult Conversations & Conflict Resolution through the adjacent capability: Coaching & Feedback.
ADVANCED
- How to Prioritize Stakeholders Using 3 Methods
Extend Difficult Conversations & Conflict Resolution into senior/production practice through Negotiation & Stakeholder Management. - Role Play — GROW Model During One-on-One Meeting
Extend Difficult Conversations & Conflict Resolution into senior/production practice through Coaching & Feedback. - Mastering the Art of Negotiation for Greater Impact
Extend Difficult Conversations & Conflict Resolution into senior/production practice through Negotiation & Stakeholder Management.